Wyze Lock AMA

  Views 19,701

Wyze

Year ago

Learn more about Wyze Lock here: www.wyze.com/wyze-lock.html
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Comments
Ara Khlghatyan
Ara Khlghatyan 4 months ago
Hi, can I integrate the Wyze Lock with Home Assistant?
Round One
Round One Year ago
Around 2:20 when he says we know when you're not home because of your GPS I mean location. It just sounds creepy like we know where you are at all times.
Fotingo
Fotingo Year ago
now more than ever PLEASE add 2-Step Verification for website account access... PLEASE!!.. how hard can that be?
steel beel
steel beel Year ago
I now have a Wyze sense kit. WOW! When the front door opens, I have the Wyze bulb turn on in my bedroom, alerting me that someone just came in or left. LOVE IT! Wyze plugs will be here next week. Can't wait for what I can do with those!
fsmileyb
fsmileyb Year ago
We want the outdoor camera!!!
Wyze
Wyze Year ago
We're working on it!!! :D
Gary Jia
Gary Jia Year ago
My questions is if it’s work under -30 degree winter
Ryan Peck
Ryan Peck Year ago
So the keypad does not ship with the lock?
Frank Diaz
Frank Diaz Year ago
Will you be incorporating Apple Watch support? Would be nice to have, in situations where I step outside my home without my iPhone and I am not carrying my keys but...happen to be wearing my Apple Watch (which I do most of time). With the auto-lock the feature (and prior to your keypad release) can I potentially lock myself out of my house if I am not carrying my iPhone or keys with me?
Wyze
Wyze Year ago
Thanks for the question, Frank! We're not incorporating Apple Watch support at this time. If you'd like, you can vote for this using our Wishlist at: forums.wyzecam.com/c/wishlist :)
MrZACATECANO100
MrZACATECANO100 Year ago
Just went to website, and damn Sold Out 👍🏽
Old Willow
Old Willow Year ago
Wow
John Gettler
John Gettler Year ago
How does it physically turn the deadbolt? I saw in the installation manual that you removed the thumb handle plate, but I didn't see anything protruding out the back of the Wyze Lock , that would go *into the door frame area* and turn the deadbolt mechanism.
John Gettler
John Gettler Year ago
Could please work to increase the bandwidth, camera quality and audio quality of these AMA's in the future. There are times when we can't understand you.
Thomas Smith
Thomas Smith Year ago
This sounds like sesame by candy house, hope you checked it out before they go after you.
MrHollow
MrHollow Year ago
I have a lock with 1 key in and out to open the door, i'm disappointed this won't work for me :(
sliderALT
sliderALT Year ago
I was just thinking what would be cool for you guys to offer, that other companies don’t for smart lock settings. I think the keypad and texting smart codes option is cool. But I’m in a stepparent situation where my wife’s ex-husband can’t be trusted and you don’t always want to reveal too much information to the kids because you know their father will see it and try to use it to his advantage. And I’m sure that in today’s world there are other families probably in this situation and could benefit from the extra care. But I think it would be cool if you could share the smart lock with a child, but have a setting that restricts the child from locking it or unlocking it remotely. That way the other parent couldn’t take the phone from the child and open and close your locks randomly to harass you. I think it would be nice if it would only allow the child’s phone to auto unlock the door when they reach the house and here’s the key....only during certain time periods. That way the exe can’t try to violate the custody arrangement and then drop the child off earlier than the court-ordered time and have the children come in the house and be alone by themselves. This way the exe can’t try to leave the kids there anytime they want and force the other parent to leave work early just to make sure the children are safe and aren’t going to destroy the house while you’re not there. Or....if none of that makes sense, how bout with the texting a code feature, what if it was able to generate random codes? That way the exe won’t see a code sent to the kids that maybe your wife created for them (maybe some code or pin your wife uses for other accounts) and then that gives the ex-husband the idea to type that same pin into other sites and possibly hack her accounts. This all probably sounds drama-ridden and silly, but as my wife’s husband and protector, these are some of the things I worry about when it comes to giving our kids access to certain things. It’s like you have to be extra careful because of their father and I feel like most companies just assume everyone in your family is working with you instead of against you. I just think it would be nice if the lock could be shared, but with an option for minimal access to certain security items, in case your child is around others who can’t be trusted with your info.
In Hawaii
In Hawaii Year ago
Come on outdoor cam
twerkin the city huh
twerkin the city huh Year ago
Baaad audio
Delaypat
Delaypat Year ago
You guys are so freaking awesome. I missed the EA yesterday, but that's okay!
Larry Hayes
Larry Hayes Year ago
I was just going to place my order for the lock but it is already closed :(........
Czerny Feliscuzo
Czerny Feliscuzo Year ago
HELP : Wyze Cam v2 Audio pick up(mic)is too sensitive even at lowest setting( 1 )and gives a very noticable feedback. -vice versa, cam speaker is too loud and is getting picked up by mic thus creating a very distorted sound.. any fix for this? I hope im not the only one having this issue.. Im really happy with my purchase since video quality is very clear and crisp. Plus installation and setup is very easy not to mention the very user-friendly app. Please patch/fix/resolve audio problem.
Kenny x
Kenny x Year ago
Mike, I have a question re: the auto lock & auto unlock ... First of all, i think it is a smart great feature ... I love not digging for my keys when i leave my home and when i get home ... So my first question ... In the morning, i leave for work ... obviously it auto. lock as soon as i leave ... great ... now can my elderly parents still inside unlock and lock the door manually ? 2nd question ... I am thinking about installing this Wyze smart lock on the interior door to my garage ( the door inside the house to my garage ) ... Now a lot of time, at home, my parents or/& I would go to the garage to grab something ... so would this lock auto lock whenever someone goes to the garage ... sometimes the phone would be on me, sometimes it won't be ...
Tony G
Tony G Year ago
I love this! It's time the smart locks come at a price so everyone can have!!!
Joseph
Joseph Year ago
What if we lost electricity in case of power failure? Will I be locked out?
FizzyFrys
FizzyFrys Year ago
You'd think the fact that Wyze makes cameras, and has a great backdrop in the launch video of wyze lock, that their live stream would be a bit better than 480p with constant stuttering. Other note: WHY CANT WE USE DESKTOP TO CONTROL/USE WYZE?!?!?
Chris
Chris Year ago
I see the lock used Zigbee. How does this integrate with a Phillips Hue hub?
Chris
Chris Year ago
Re: Auto-unlock. How do you handle the issue of GPS drift? While I am home my GPS position can change by as much as several blocks depending on how weak my GPS signal is. Because of this sometimes my IOT enables light automations are triggered. It’s one thing for a light to turn on or off and quite another for my door to unlock!
Budget Home Automation
Budget Home Automation Year ago
The integrated door sensor is exciting! Wasn’t crazy about drilling into my door frame for another lock, but couldn’t use the adhesive door sense as my dogs kept knocking it off. I’m also excited about the Google integration specifically as I have my locks set up with other devices in routines such as good morning & goodnight. Using Siri Shortcuts I’m able to use Google Assistant too. So just FYI for all the HomeKit users out there you can still use Siri at least if you go that route with shortcuts and the GA app. Just add the pin to unlock in the GA command.
John F
John F Year ago
So this lock does not need WIFI? I need it for a building that doesn't have it.
Kevin Jones
Kevin Jones Year ago
Does it work with Samsung SmartThings hub? Can we create guest codes? Does it integrate with Airbnb and other rental companies?
GHETTO CHILD
GHETTO CHILD Year ago
Great job, always been excited for your company growth and new products to come. keep up the Great Work! Downside since day 1 thow we can't back you up here in Canada on your web site. Maybe some day you will give us a chance to pre order items before launch. Or just remove the notification on the Wyze Cam app, of new products to come in the Canada app.
joshx413
joshx413 Year ago
This is awesome
steel beel
steel beel Year ago
I love your products! I have a PanScan pointed at my driveway, a V2 pointed at my back yard as a critter cam, & a Wyze bulb in my articulating desk lamp. Everything was SO easy to set up. I'm not a very "tech-smart" guy, yet I've have NEVER had to call tech support. I was going to order the black V2 today. Now the Wyze Lock?! AMAZING! When I get the funds, I'm gonna buy every device you guys sell!
Brian Weiner
Brian Weiner Year ago
Any chance a smartthings integration could be in the future?
Rick Anders
Rick Anders Year ago
This is GREAT for APARTMENT dwellers, where management require apartment Complex Locks be on their MASTER Key system. Great Thinking WYZE.
Paul Zuman
Paul Zuman Year ago
@Tom Peters what he is saying: I want a smart Lock on my apartment door, but the management won't let me change the deadbolt key. Wyze Lock USES the current deadbolt key lock that the apartment door already has.
Tom Peters
Tom Peters Year ago
That is just SCARRY and not a good use case for this IMO.
Xavier Breath
Xavier Breath Year ago
If people are thinking about buying Wyze products. Trust me. Just do it. Products are amazing and affordable. I would buy stock in this company.
Xavier Breath
Xavier Breath Year ago
Von Sevilla. Me too. If you here about an IPO please comment on here. I will do the same.
Von Sevilla
Von Sevilla Year ago
Xavier Breath still waiting for the day they go public. I have cash reserved for this. 👍🏼
Acts of Truth
Acts of Truth Year ago
You will have to beat out August Lock for me to consider your lock product as an alternative. It works seamlessly with HomeKit and is very secure.
Acts of Truth
Acts of Truth Year ago
When are you going to support HomeKit?
Ray&Mae
Ray&Mae Year ago
Chris Out of all the various home automated network platforms, I find HomeKit the most stable and secure. The problem is the other platforms are open sourced. Anybody can make products for it, but the bad is everyone can mess with it. Apple is closed source. Sure, it’s harder for companies to make stuff for HomeKit, but it also is more secure.
Chris
Chris Year ago
Preston Cole in my experience Apple HomeKit is the most reliable IOT network. I haven’t tried Samsung Smarthings yet so I can’t comment about them but I’ve experienced service outages from several companies when their networks go down, then they are no longer work with either Google or Amazon. Also all HomeKit products only require a single product setup. No more double setups! Convenience and reliability is what makes me want HomeKit integration.
Preston Cole
Preston Cole Year ago
When Apple matters in the smart home. 😒 Amazon, Google, and Samsung make smart home products and thus built a platform. Make smart home products or don't make a platform.
Chris
Chris Year ago
2nd this! HomeKit support is a requirement for any smart door lock.
Jess Contreras
Jess Contreras Year ago
Nice!
valen2384
valen2384 Year ago
Are you guys going to offer extended warranties now that the lock will be offered?
Narasimha Krishna
Narasimha Krishna Year ago
Will it support Zwave and work with OpenHab, Smart Assistant et al? and how many phones will it support ?
Matthew Wallace
Matthew Wallace Year ago
SmartThings?
Matthew Wallace
Matthew Wallace Year ago
How many users in a house does this lock support?
Brian Aherne
Brian Aherne Year ago
use outside on both sides for a gate?
Jason Wilhelm
Jason Wilhelm Year ago
where can i get those cool wyze hoodies?
Jason Wilhelm
Jason Wilhelm Year ago
i ordered another, please don't cancel. I 'm also a beta tester.
Jason Wilhelm
Jason Wilhelm Year ago
Also, i could only order 1. can I place another order or will it get canceled?
Matthew Wallace
Matthew Wallace Year ago
Work with SmartThings ???
HR Boyce
HR Boyce Year ago
Is the gateway able to link other wyze sense devices like motion sensor and proximity sensors
AA
AA Year ago
How is security handled. How can I be sure that a hacker/thief cannot unlock my door.
Michael Lim
Michael Lim Year ago
Nothing is hacker proof. Its hacker resistant to a certain point. Connecting to the internet is I inherently risky.
christopher crowley
christopher crowley Year ago
So if someone stole my phone and walks up to my door would it auto unlock
Xavier Breath
Xavier Breath Year ago
Tom Peters. Absolutely. I meant disable that feature as a permanent thing. As in always having that feature turned off.
Tom Peters
Tom Peters Year ago
@Xavier Breath Without web access to the settings, if you only have your phone, you would not be able to deactivate that feature.
Brian Miller
Brian Miller Year ago
Xavier Breath I would assume it would just as if someone stole your house key they could open your door.
Xavier Breath
Xavier Breath Year ago
Yes. But that is why it is optional. You could turn that function off. My guess is that if you turn that function off, you would have to pull out the phone and open the app to unlock the door.
Tom Peters
Tom Peters Year ago
Seems so. Welcome mellinials LOL, privacy is no longer a concern.
PJ Bahr
PJ Bahr Year ago
Just want to confirm please (I LOVE wyze)....... if my deadbolt has a key access on the outside of the door but NOT on the inside this will work for us????
PJ Bahr
PJ Bahr Year ago
So the numeric keypad access thing won’t be added/available til 2020???
Sean Wilhelm
Sean Wilhelm Year ago
According to Wyze this smart lock replaces the inside part of your current deadbolt. You keep the outside key home part. To people on the outside they don't know you have a smart lock.
Jonathon Flores
Jonathon Flores Year ago
If I'm at home and say, my wife comes home but doesn't use the front door. Will the door auto unlock and auto lock after a certain amount of time?
Larry Smith
Larry Smith 7 months ago
If wife gets within Bluetooth range (About 20 Feet) Front door will unlock and then lock again what you determine during set up.
Teddy R
Teddy R Year ago
No, you cant spy on my location. Not for me, sorry.
Teddy R
Teddy R Year ago
Mike Van Brunt My phone’s gps is always on (who doesn’t?) I only permit apps to access gps if there’s a reason to, like maps for navigation. So auto unlock will not work by using bluetooth proximity by itself?
Mike Van Brunt
Mike Van Brunt Year ago
Teddy, does your phone currently have its GPS active? If so, how many apps are permitted to use your location? The only reason Wyze wants your location is to set up a geofence around your home. If you don't want the auto-lock/unlock feature to use your location, disable those features.
Brian Miller
Brian Miller Year ago
@Teddy R I'm not sure. You said "spy", just curious what you mean by that.
Teddy R
Teddy R Year ago
Brian Miller What’s the purpose of gps? Bluetooth should be sufficient enough for the auto lock functionality to work. Am I wrong?
Brian Miller
Brian Miller Year ago
Can you clarify what you mean by “spy”?
Brian Weiner
Brian Weiner Year ago
If your phone powers off while you are home and then powers back on would that trigger the Auto Unlock? Just asking because many phones restart after software updates.
Sean Wilhelm
Sean Wilhelm Year ago
But I would think that if your phone powers off when your GPS shows you at home and then when you plug your phone back in and the GPS shows you at home it had not triggered the away event.
Brian Weiner
Brian Weiner Year ago
@Sean Wilhelm technically you leave during a power off because your gps signal and bluetooth signal disappear. So those both turn back on which seems to create that 2 step leave and return process.
Sean Wilhelm
Sean Wilhelm Year ago
According to the AMA it takes two events to trigger the auto unlock. You have to leave the defined area around your home and then return. Then when you come within a short distance of your home it will automatically unlock if you have that setting turned on.
Jim Rezendes
Jim Rezendes Year ago
Can you install a Wyze lock in a new doo, ie. is there jamb hardware included?
steel beel
steel beel Year ago
You need an existing deadbolt.
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